F.A.Q.

I:

I have a question about a product?

Awesome feel free to email us whenever you have an issue or question! store@verbiden.com

I have a question about a purchase I have placed?

Please email shop@verbiden.com for any details regaurding order history. 

Shipping:

All orders are shipped from Belvidere, Illinois. While orders are typically shipped within 1-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

 

International Orders

All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.

 

Returns

Orders can be returned for free within 15 days of the order being placed. Returns for sizing and simple preference issues are not accepted as all items are listed with measurements. We are unable to accept returns after 15 days from time of order. You can contact shop@verbiden.com to initiate your return.

Exchanges

**PLEASE NOTE:  Due to the current COVID-19 Global Pandemic, we will be unable to process exchanges for the time being.**

 

Washing Instructions:

Garments should be lightly washed, rinsed and hung to dry away from direct heat, dry by hanging garments from a sturdy line. Garments should be washed by themselves and try to avoid contact with other garments while wet, or cross staining may result. 

For best results, take to your local family dry cleaner. (Verbiden Jackets, Coats, Jeans)